Introduction

PokAIMignons ("we", "us", or "our") operates pokaimignons.shop (the "Site"), powered by Shopify, to provide you with a curated shopping experience (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this policy.

GDPR Compliance

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Your Rights: You have the right to access, correct, delete, restrict processing, object to processing, and port your personal data. To exercise these rights, contact us at [email protected]

Information We Collect

Personal Information You Provide

When you make a purchase or create an account, we collect:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely — we do not store credit card details)
• Account credentials (username, password, preferences and settings)
• Transaction information (items viewed, purchased, returned or cancelled)
• Communications (customer support enquiries and correspondence)

Information Collected Automatically

When you visit our site, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website
• Date and time of your visit

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfil your orders, including production, shipping, and delivery
• Communication: To send order confirmations, shipping updates, and respond to your enquiries
• Customer Service: To provide customer support and handle returns or issues
• Account Management: To create and manage your account
• Marketing: To send promotional emails (only if you opt-in) about new products and special offers
• Fraud Prevention: To detect and prevent fraudulent transactions and malicious activity
• Legal Compliance: To comply with applicable laws, tax and accounting obligations
• Site Improvement: To analyse how our site is used and improve user experience

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfil our contract with you (processing orders, shipping products)
• Consent: You have given consent for marketing communications (you can withdraw consent at any time)
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, site improvement)
• Legal Obligation: Processing is required to comply with legal obligations (tax, accounting)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with the following third parties:

Service Providers

• Shopify: Our e-commerce platform provider for website hosting, payment processing, and order management
• Print & Fulfilment Partner: Our print-on-demand fulfilment partner(s) who produces and ships your custom-made orders
• Shipping Carriers: Delivery services to ship your orders
• Payment Processors: Secure payment processing services
• Analytics Providers: To help us understand site usage and improve the Services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and transferred to third parties in countries other than where you reside.

To learn more about how Shopify uses your personal information and to exercise any related rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA) or United Kingdom, including the United States, where our service providers operate.

We rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses to ensure your data is protected in accordance with GDPR requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the site to function (shopping cart, checkout)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track your activity to show relevant ads (only with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Order Information: Retained for 7 years for tax and accounting purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Data: Retained until you unsubscribe or request deletion

Your Privacy Rights

Under GDPR and other applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Receive a copy of your data in a portable format
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at [email protected]. We will respond in a timely manner as required by applicable law.

If you reside in Ireland or the EEA and are unsatisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (Ireland).

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us at [email protected] and we will delete it promptly.

Third Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently before providing any personal information.

Security

We implement appropriate technical and organisational measures to protect your personal information. However, no security system is impenetrable and we cannot guarantee absolute security. Please use secure channels when communicating sensitive information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised version on this page and update the "Last updated" date. Material changes will be notified as required by law.

Contact & Data Controller

For questions, requests, or complaints regarding this Privacy Policy, please contact us:

PokAIMignons

Dublin, Ireland

📧[email protected]

For the purpose of applicable data protection laws, we are the data controller of your personal information.